ROCKTOPUS SALON POLICIES
APPOINTMENT POLICIES
01
CANCELLATION POLICY
We ask that you give us 48 hours notice for any and all cancellations. We understand that emergencies do happen, but out of respect for your stylist please give us the time to fill your appointment. Cancellations under the 48 hour window will be subject to a 50% of the scheduled service(s) to the card on file.
03
NO SHOW POLICY
A client is considered a "no show" if they do not arrive to the scheduled appointment or if they are more than 15 minutes late. No-shows may be charged up to 50% of the scheduled service and may be restricted from booking any future appointments.
02
LATE POLICY
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service.
If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.
04
EMERGENCY SITUATIONS
We understand life can get in the way and things do come up so please call us so we can try and accommodate any way we can. Also, if you are feeling under the weather please contact us so we can reschedule for when you are healthy!
COLOR POLICIES
We strive to offer our guests the highest level of satisfaction. If you are having challenges with your cut or color please let us know within 7 days after your visit and we will be happy to have you come in for a complimentary service adjustment, at the discretion of the stylist.
