ROCKTOPUS SALON POLICIES
APPOINTMENT POLICIES
01
CANCELLATION POLICY
We ask that you give us 48 hours notice for any and all cancellations. We understand that emergencies do happen, but out of respect for your stylist please give us the time to fill your appointment. Cancellations under the 48 hour window will be subject to a 50% of the scheduled service(s) to the card on file.
03
NO SHOW POLICY
A client is considered a "no show" if they do not arrive to the scheduled appointment or if they are more than 15 minutes late. No-shows may be charged up to 50% of the scheduled service and may be restricted from booking any future appointments.
02
LATE POLICY
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service.
If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.
04
EMERGENCY SITUATIONS
We understand life can get in the way and things do come up so please call us so we can try and accommodate any way we can. Also, if you are feeling under the weather please contact us so we can reschedule for when you are healthy!
COLOR POLICIES
All hair is different. No one can ever 100% guarantee how your hair will react in any service. Please be upfront about all previous services as this will affect the way we go about your service today. Even with that information, hair can be stubborn, so please be patient.
Your hair is a big investment, and it should be. Please be aware that depending on what you want, achieving your desired look can be a lengthy and pricey process. A lot of time, we are working through old hair services and that means correcting your hair before we can proceed.
The integrity of your hair comes first. We want you to have your dream hair but not at the cost of losing the integrity of your hair. This may mean coming in for 1-3 sessions, treatments, etc to achieve your desired look. In some cases, your desired look just may not be reachable. We reserve the right to decline any service in our professional opinion. With that said, any chemical or lightening service can cause damage. The texture of your hair may not be what you are used to following your service. Please be aware that ANY lightening service can cause mild damage and it is crucial that you use the follow-up care instructions given by your stylist. This will include a list of professional products. Please note that we CANNOT guarantee the longevity of your color or the condition of your hair unless you are strictly using professional products recommended by your stylist.
Knowing that, we cannot guarantee any desired look, but we will do our absolute best to achieve the color and style you are looking for.
We strive to offer our guests the highest level of satisfaction. If you are having challenges with your cut or color please let us know within 7 days after your visit and we will be happy to have you come in for a complimentary service adjustment, at the discretion of the stylist.
